Thanks for shopping at Pathfinder Soul Design. We’re here to make sure that you enjoy your ride to the fullest, and we back that up with our return policies.
If you are not entirely satisfied with your purchase or have a change of mind, we’re here to help.You can return the product and get a full refund or exchange the product for another one, be it similar or not.
Under the Consumer Contracts Regulations you have until 14 working days after you receive certain products to tell a retailer that you have changed your mind and would like to send it back.
We are giving you 28 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be in the same condition that you received it and in the original packaging. Generally, please try to handle the product you received with care. If you do not send the product back or send it damaged, we reserve the right to make a claim for the loss or damage.
Please keep the receipt; you need to enclose the receipt or proof of purchase.
When you buy a product from us, just like all purchases, there’s a contract in place for that sale. In order to exercise your right of cancellation, you must notify us in an unequivocal statement (i.e. letter send by post or e-mail) of your decision to withdraw from the contract. You may use the attached model cancellation form, however this is not mandatory. Sending notification of your intention to exercise your right of cancellation within 28 days shall be sufficient to comply with the period of cancellation.
Once we receive your item, we will notify you that we have received your returned item. We will immediately initiate a refund to your credit card (or original method of payment).You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.